We work with clients on the Five Practices of Strategic Customer Experience (CX)

Honed through both study and application, our Strategic CX model identifies the strategic practices required to drive CX success at scale.

Tangible business impact

We help companies achieve sustained growth through
Strategic CX.

Our holistic approach to CX focuses on the internal capabilities required to produce high-performing, integrated customer experiences that drive tangible business impact.

Revenue
Increase revenue, market share, customer lifetime value. Create experiences that attract more customers for longer tenures.

Cost
Reduce cost to serve, eliminate unnecessary or redundant costs. More efficiently deliver experiences, remove duplicative efforts, harmonize efforts across teams.

Innovation
Create next-gen value, lock-in market relevance, sustain success. Discover and pursue new opportunity areas.

Differentiation
Deliver unique value, create unique value propositions. Identify ways to out-deliver direct and indirect competitors.

Deep experience, documented

With decades of proprietary study and work with Fortune 500 clients under our belts, we documented our methods, frameworks, and processes to expand the application of Strategic CX practices.

The CX Imperative bridges high-level strategy with operational practicality, showing leaders how to scale customer-centricity across teams, systems, and culture.

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Trusted by leading organizations

Helping to navigate a complex, rapidly evolving, customer-driven world.

We formed WideOpen to be a different type of company

Nimble, lean, efficient & flexible

Dedicated, reliable, trustworthy & responsive

Our agenda is your agenda

Only experienced senior practitioners (no B teams)

WideOpen is the type of company we have always wanted to work for, with the people we’ve always wanted to work with. WideOpen is the result of intersecting careers spent honing the practice of CX strategy, having worked together previously at agencies, consulting companies, and as clients and vendors. The joy of being able to do this together, on work we love, for clients we respect comes through in our work, our spirit of collaboration, our dedication to helping companies become customer-centric.